RentSafeTO for Tenants

RentSafeTO: Apartment Building Standards is a bylaw enforcement program that ensures apartment building owners comply with building maintenance standards. The program applies to apartment buildings with three or more storeys and 10 or more units.

Residents are encouraged to contact their landlord first to make service requests for issues such as pests, low or no heat, plumbing problems, leaky ceilings or problems in common areas of the building. If you get no action from your landlord and problems persist, you can contact 311 for the RentSafeTO team.

For more information visit Follow these links for Social Media updates:

On Twitter:

  1. Broken apartment door or windows
  2. Leaky ceiling in apartment
  3. Broken apartment elevators
  4. Pest problem in apartment

On Facebook:

  1. Broken apartment elevators
  2. Pest problem in apartment